Shipping Information

Processing Time

• Standard Orders: 2-5 business days for production
• Peak Season: Processing may take 7-10 business days during holidays (November-January)
• Rush Orders: Contact us for expedited processing options

Processing begins after payment confirmation.

Production & Fulfillment

Your orders are printed on-demand using high-quality materials and shipped from our network of production facilities located across the United States (East & West Coast). This allows us to ship your orders from the location closest to you for faster delivery and lower shipping costs.

US Shipping Methods & Delivery Times (after fulfillment)

Free shipping automatically applied at checkout for Standard Shipping orders

Upgraded shipping methods available for additional cost

Order Tracking

• Tracking numbers provided within 1-2 business days of order shipment
• Email notifications sent when your order ships
• Real-time tracking available via link sent to your email id
• Delivery confirmations included with all shipments

Standard Shipping

We ship to all 50 US states including:

• Continental United States (Lower 48)
• Alaska & Hawaii (may require additional 1-2 business days)
• US Territories (Puerto Rico, US Virgin Islands, Guam)

Note: We currently do not ship to APO/FPO/DPO military addresses.

Address Requirements

Please ensure your US shipping address includes:

• Complete recipient name
• Full street address with apartment/unit number if applicable
• City, State, ZIP code
• Phone number (recommended for delivery updates)

We cannot ship to P.O. boxes for certain carriers – please provide a physical street address when possible.

Payment Methods

Accepted Payment Options

We accept the following secure payment methods for US customers:

• Credit & Debit Cards
• Visa
• Mastercard
• American Express
• Discover

Digital Wallets

• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Payment Security

• SSL Encryption: All payment data is encrypted and secure
• PCI Compliance: We meet industry payment security standards
• Fraud Protection: Advanced fraud detection systems protect your transactions
• No Stored Card Data: We don’t store your payment information

Payment Processing

• Authorization: Payment is authorized when you place your order
• Capture: Payment is charged when your order enters production
• USD Currency: All prices displayed and charged in US Dollars
• Failed Payments: Orders with failed payments are automatically cancelled

Billing Information

• US billing address must match your payment method
• Valid payment method required at checkout
• Declined transactions: Please contact your bank or try an alternative payment method

Order Processing

Order Confirmation

• Immediate confirmation email sent after successful payment
• Order review for custom designs and personalization
• Production notification when your order enters the printing queue
• Shipping confirmation with USPS/UPS/FedEx tracking information

Order Changes & Cancellations

• Before Production: Orders can be modified or cancelled free of charge
• During Production: Changes are not possible once printing begins
• After Shipment: Please refer to our Refund and Returns Policy for options

Quality Control

Every order goes through our quality control process:

• Print quality inspection
• Color accuracy verification
• Size and alignment checks
• Packaging and labeling review

Special Situations

Holidays & Peak Seasons

During busy periods (Black Friday, Christmas, Valentine’s Day):

• Extended processing times of 7-10 business days
• USPS/UPS delays possible due to high shipping volumes
• Order early recommendations provided via email and website

Weather & Carrier Delays

• Severe weather (hurricanes, blizzards) may impact shipping
• Carrier delays are beyond our control but we monitor all shipments
• Alternative shipping arrangements made when possible for time-sensitive orders

Undelivered Packages

If your package is returned as undeliverable:

• 30-day hold period at our facility at no additional charge
• Address verification required for reshipment
• Reshipment fees apply ($4.95) for corrected address delivery
• Full refund if package cannot be redelivered within 30 days

Contact & Support

Shipping Questions

• Email: shipping@furfriendscollective.com
• Response Time: Within 24 hours
• Order Tracking Issues: Use our online tracking tool first

Payment Issues

• Email: billing@furfriendscollective.com
• Declined Payments: Check with your bank first
• Billing Disputes: Contact us within 30 days of charge

Customer Service Hours

• Monday-Friday: 9 AM – 6 PM EST
• Weekend Support: Limited support for urgent issues
• Holiday Schedule: Posted on website during holiday periods