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Privacy Policy
Last updated: 16/09/2025
At furfriendscollective.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.
Information You Provide Directly
When you interact with our website, you may provide us with the following information:
- Account Information: Name, email address, password, phone number
- Billing & Shipping Details: Full name, address, city, state, postal code, country
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- Communication Data: Messages sent through contact forms, customer service inquiries, product reviews
- Profile Information: Preferences, interests, demographic information you choose to share
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, time spent on site, click-through rates, referral sources
- Location Data: General geographic location based on IP address
- Shopping Behavior: Products viewed, items added to cart, purchase history
Information from Third Parties
We may receive information about you from:
- Social Media Platforms: If you connect your social media accounts or interact with our social content
- Marketing Partners: Demographic and interest data to improve our advertising
- Service Providers: Enhanced address verification, fraud prevention services
How We Use Your Information
We use your personal information for the following purposes:
Order Processing & Customer Service
- Process and fulfill your orders
- Send order confirmations, shipping updates, and delivery notifications
- Handle returns, exchanges, and customer support inquiries
- Verify your identity and prevent fraud
Website Improvement & Personalization
- Customize your browsing experience and product recommendations
- Analyze website performance and user behavior
- Conduct market research and gather feedback
- Test new features and improve our services
Marketing & Communication
- Send promotional emails about new products, sales, and special offers
- Display targeted advertisements on our website and other platforms
- Conduct surveys and promotional campaigns
- Provide relevant content based on your interests
Legal & Security Purposes
- Comply with legal obligations and regulatory requirements
- Protect against fraud, unauthorized transactions, and security threats
- Enforce our terms of service and other agreements
- Respond to legal requests and prevent illegal activities
Data Sharing & Third Parties
We may share your information in the following circumstances:
Service Providers
We work with trusted third-party companies that help us operate our business:
- Payment Processors: Stripe, PayPal, or other secure payment gateways
- Shipping Partners: Postal services and courier companies for order delivery
- Print-on-Demand Partners: Printful and other fulfillment providers who produce and ship your orders
- Analytics Services: Google Analytics, Facebook Pixel for website performance analysis
- Email Marketing: Mailchimp, Klaviyo for newsletter and promotional communications
- Customer Support: Help desk software providers for managing inquiries
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety, or that of our users
- Investigate potential violations of our terms of service
- Prevent fraud or other illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.
We do not sell your personal information to third parties for their marketing purposes.
Data Security & Protection
We implement industry-standard security measures to protect your information:
- Encryption: All sensitive data is encrypted using SSL/TLS technology
- Secure Payment Processing: We are PCI-DSS compliant and use secure payment gateways
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Security Updates: Ongoing monitoring and security patches
- Data Backup: Secure backup systems to prevent data loss
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
Essential Cookies
- Shopping cart functionality
- User authentication and security
- Website performance and error detection
Analytics Cookies
- Google Analytics to understand website usage
- Performance monitoring and optimization
- A/B testing for website improvements
Marketing Cookies
- Facebook Pixel and Google Ads for retargeting
- Personalized product recommendations
- Social media integration features
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access & Portability
- Request a copy of the personal information we hold about you
- Receive your data in a machine-readable format
Correction & Updates
- Update or correct inaccurate personal information
- Modify your account preferences and settings
Deletion
- Request deletion of your personal information (subject to legal obligations)
- Close your account and remove associated data
Opt-Out Rights
- Unsubscribe from marketing emails
- Opt out of targeted advertising
- Disable non-essential cookies
Restriction & Objection
- Limit how we process your information
- Object to processing for marketing purposes
- To exercise these rights, contact us at support@furfriendscollective.com
Children’s Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.
International Data Transfers
Your information may be processed and stored in countries other than your own, including the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
Data Retention
- We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this privacy policy
- Comply with legal obligations and resolve disputes
- Maintain records for tax and accounting purposes
- Typical retention periods:
- Account information: Duration of account plus 7 years
- Transaction records: 7 years for tax and legal compliance
- Marketing data: Until you opt out or 3 years of inactivity
- Website analytics: 26 months (Google Analytics default)
Third-Party Links
Our website may contain links to external websites. This privacy policy does not apply to third-party sites. We encourage you to read the privacy policies of any external websites you visit.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications for material changes
Your continued use of our website after policy updates constitutes acceptance of the revised terms.
Contact Information
For questions, concerns, or requests regarding this privacy policy or your personal information:
Email: support@furfriendscollective.com
Response Time: We aim to respond to all privacy inquiries within 5 business days.