Last updated: 16/09/2025

1. Agreement and Acceptance

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “User,” or “you”) and [Your Store Name] (“we,” “us,” or “our”) regarding your use of our website and services. By accessing our website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services.

2. Account Creation and Responsibilities

Account Registration

• You must provide accurate, current, and complete information during registration
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• You are responsible for maintaining the confidentiality of your account credentials
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• You must notify us immediately of any unauthorized use of your account
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• You must be at least 18 years old or have parental consent to create an account

Account Security

• You are solely responsible for all activities that occur under your account
• We are not liable for any loss or damage arising from unauthorized account access
• You agree to use a strong, unique password and keep it secure

3. Products and Services

Product Information

• We sell custom print-on-demand products including apparel, accessories, and home goods
• All product descriptions, images, and specifications are provided for informational purposes
• We strive for accuracy but do not guarantee that product descriptions are error-free
• Colors may vary slightly due to monitor settings and printing processes

Product Availability

• All products are subject to availability
• We reserve the right to discontinue products at any time without notice
• If an ordered product becomes unavailable, we will notify you and offer alternatives or a refund

4. Ordering and Payment

Order Process

• Orders are not confirmed until you receive an email confirmation from us
• We reserve the right to refuse or cancel orders for any reason, including suspected fraud
• Bulk orders may require additional verification and processing time

Pricing

• All prices are displayed in $
• Prices may change at any time without notice, but will not affect confirmed orders
• Promotional prices are valid only during specified promotional periods

Payment Terms

• Payment is required at the time of order placement
• We accept major credit cards, PayPal, and other payment methods as displayed
• By providing payment information, you authorize us to charge the specified amount
• Failed payments may result in order cancellation

5. Shipping and Delivery

Processing Time

• Products typically require 2-7 business days for production
• Processing times may vary during peak seasons or due to product complexity
• Orders are processed in the order received, Monday through Friday

Shipping

• Shipping costs and delivery times are calculated at checkout
• We ship to addresses provided by customers and are not responsible for failed deliveries due to incorrect addresses
• International orders may be subject to customs duties and taxes
• Risk of loss transfers to you upon delivery to the shipping address

Delivery Issues

• You must inspect products upon delivery and report any issues within 7 days
• We are not responsible for packages stolen after successful delivery
• Shipping delays due to weather, carrier issues, or force majeure events are beyond our control

6. Returns, Exchanges, and Refunds

Our complete Return and Refund Policy is incorporated by reference and governs all returns, exchanges, and refund requests. Key points include:

• Quality Issues: Free replacement or refund for manufacturing defects
• Size Exchanges: Available within 14 days for unworn items
• Custom Products: Not returnable unless defective
• Return Process: Contact us for return authorization before shipping items back
• For complete details, please refer to our Refund and Return Policy page.

7. Intellectual Property Rights

Our Content

• All website content, including text, graphics, logos, and software, is our property or licensed to us
• You are not allowed to copy, reproduce, distribute, or create derivative works without written permission
• Our trademarks and service marks may not be used without authorization

Copyright Infringement

• We respect intellectual property rights and prohibit infringing content
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• If you believe your copyright has been infringed, contact us with proper DMCA notice
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• We reserve the right to remove allegedly infringing content and terminate repeat violators

8. User Conduct and Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose or in violation of applicable laws
• Upload content that is offensive, defamatory, obscene, or infringes on rights of others
• Attempt to gain unauthorized access to our systems or other users’ accounts
• Use automated tools to scrape or harvest data from our website
• Interfere with the proper functioning of our website or services
• Impersonate others or provide false information
• Engage in fraudulent activities or payment disputes without basis

9. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy, which is incorporated by reference, explains how we collect, use, and protect your information. By using our services, you consent to our data practices as described in our Privacy Policy.

10. Disclaimers and Limitations of Liability

Service Disclaimer

• Our website and services are provided “as is” without warranties of any kind
• We do not guarantee uninterrupted, error-free, or secure website operation
• We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose

Limitation of Liability

• Our liability for any claims arising from these Terms or your use of our services is limited to the amount you paid for the specific product or service
• We are not liable for indirect, incidental, special, or consequential damages
• Some jurisdictions do not allow liability limitations, so these may not apply to you

Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, or supply chain disruptions

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, costs, and expenses (including attorney fees) arising from:

• Your use of our website or services
• Your violation of these Terms
• Content you provide that infringes on third-party rights
• Your violation of applicable laws or regulations

12. Termination

Your Right to Terminate

• You may stop using our services and close your account at any time
• Closing your account does not affect pending orders or outstanding obligations

Our Right to Terminate

We may suspend or terminate your access for violation of these Terms

• Fraudulent Orders: Using stolen credit cards or fake payment information
• Chargeback Abuse: Repeatedly disputing legitimate charges after receiving products
• Copyright Infringement: Uploading designs they don’t own the rights to use
• Abusive Behavior: Harassing customer service or other users
• Policy Violations: Repeatedly violating your return policy or terms
• Spam Activities: Creating multiple fake accounts or posting inappropriate content

We may discontinue our services with reasonable notice

Termination does not relieve you of obligations incurred before termination

13. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of USA, without regard to conflict of law principles.

Dispute Resolution

• Any disputes will be resolved through binding arbitration or in the courts of USA.
• You waive your right to participate in class action lawsuits
• Small claims court disputes may be pursued individually

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website with an updated “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions about these Terms and Conditions:

Email: support@furfriendscollective.com

Business Hours: Monday-Friday, 9 AM – 5 PM [Time Zone]

Response Time: Within 2 business days